Shipping and Delivery Policy

🚚 Shipping & Delivery Policy – Hey Trend

At Hey Trend, we’re committed to delivering your orders quickly, safely, and with care. Please take a moment to review our Shipping & Delivery Policy for smooth and hassle-free shopping.

📦 Order Processing Time

• Orders are processed within 1–2 business days after purchase, provided items are in stock and payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next working day.

🚀 Shipping Methods & Costs

• Free shipping on all orders above ₹299.

• Your trendy finds are delivered through trusted courier partners.

• If shipping charges are introduced in the future, they will always be displayed at checkout before payment.

🇮🇳 Domestic Shipping (Within India)

• All orders are shipped from Delhi.

• Estimated delivery time:

  • 2–5 business days for metro cities

  • 4–8 business days for other locations

• Please note: Delivery timelines may vary due to courier delays, festivals, or unforeseen circumstances.

🔎 Order Tracking

• Once shipped, you’ll receive an email with a tracking number and link to follow your package.

• You can check real-time delivery updates anytime.

⚠️ Delivery Issues

• If your order is delayed or there’s any issue, contact us at Contact.heytrend@gmail.com.

• We’ll coordinate with the courier to resolve the matter as quickly as possible.

🏠 Incorrect Shipping Address

• Customers are responsible for entering the correct delivery address.

• If you spot a mistake after placing an order, email us immediately at Contact.heytrend@gmail.com.

• We’ll try to update your details before dispatch. Once shipped, changes may not be possible.

📷 Missing or Damaged Items

• If your package arrives with missing or damaged products, notify us on the same day of delivery.

• To speed up resolution, please share clear photos of the item(s) and packaging.

🔄 Undeliverable Packages

• If an order is returned to us due to an incorrect/incomplete address, we’ll contact you to re-ship.

• Additional shipping charges may apply for re-delivery.

🌍 International Shipping

• Currently, we do not offer international delivery.

📩 Contact Us

For any shipping or delivery questions, email us at: Contact.heytrend@gmail.com.
We’ll be happy to assist you.

At Hey Trend, our goal is simple: to make sure your trending finds reach you safely and on time, every single time. 💙