Return and Refund Policy

🔄 Return & Refund Policy – Hey Trend

At Hey Trend, we want your shopping experience to be smooth and satisfying. While we hope you love everything you order, here’s our simple Return & Refund Policy:

✅ Returns

• Returns are accepted only if the product is damaged, defective, or incorrect.

• Requests must be made within 7 days of delivery.

• Returned products must be unused, in original condition, and with all packaging intact.

• To initiate a return, email us at Contact.heytrend@gmail.com with:

  • Your order number

  • Reason for return

  • Clear photos of the product and packaging

• Personalized or custom-made items cannot be returned.

💳 Refunds

• Refunds are processed for damaged, defective, or incorrect items only.

• Once your return is approved, refunds will be issued to your original payment method within 7–10 business days.

• Shipping charges are non-refundable, unless the return is due to our error.

🚫 Non-Refundable Products

• Personalized or custom-made items

• Gift cards

• Used, altered, or damaged products (not caused during delivery)

📩 Contact Us

For return or refund-related questions, reach us at: Contact.heytrend@gmail.com.

At Hey Trend, your trust means everything to us. We’re here to ensure any issues are resolved quickly and fairly. 💙